Our excellent service team will help you with any question.
Find your answer in our database or chat with us via the Livechat on the bottom right corner.
Frequently asked questions
To track your order you can either visit our tracking page here or find a link in your order-confirmation email we've sent you.
If you haven't received an email with an attached invoice, you can request your invoice here or write us a quick email at [email protected]
Our products are shipped exclusively via carrier shipping, owing to their substantial dimensions. All items are dispatched on industry-standard pallets to guarantee their safety and integrity during transit. We uphold this practice consistently to ensure that every product reaches our customers in pristine condition and regret that we cannot make exceptions in this regard.
You can always pickup the boxes by yourself or your own carriers. Write us an email to coordinate a date and time for pickup here.
Based on your delivery location, shipping within Europe typically takes 5-7 days.
For orders outside the EU, please account for an additional 2-3 days due to customs processing. To ensure prompt and dependable delivery, we advise new customers to opt for payment via PayPal/Credit Card or Instant Bank Transfer, while returning customers may utilize Invoice Payment.
We often get asked about durability. Good news! Our storage boxes can last over 10 years if kept in the right conditions. They can carry up to 25kg each, or 15kg for the Maxi size. Most of our customers don't even fill them up to that weight. Thanks to their strong build, they last a long time. We've used them daily in our own textile business for over 10 years and they're still going strong!
- A dry environment to prevent moisture absorption, which can weaken the boxes.
- Ambient temperatures; extreme cold or heat can impact the structural integrity.
- Away from direct sunlight to prevent fading and degradation from UV rays.
- In areas free from excessive dust or contaminants.
Find a solution to your problem
Shipping
For orders within Europe, deliveries typically take 5-7 days. International orders might take slightly longer. Customs can affect the delivery time by additional 2-3 days.
Yes, once your order is shipped, you'll receive a tracking number via email or track your order here. You can find your tracking number in the order summary in your dashboard here.
Yes, we currently ship within the EU. Shipping rates, availability and times vary based on the destination.
Our carriers typically attempt redelivery the following day. If you're unavailable during the initial delivery, please provide us with a suitable time for redelivery. This ensures a seamless process and helps avoid additional charges.
Payment
We accept major credit cards, PayPal, and bank transfers for new customers and additionally invoice payment for existing customers.
Absolutely. We prioritize your security. Our site uses encrypted SSL technology to ensure your payment details remain confidential and use trusted payment methods such as Paypal and Stripe for your Credit Card payments.
No, we pride ourselves on transparency. Any fees are displayed during the checkout process.
Currently, we do not offer installment options or financing. Full payment is required at checkout.
All prices are listed in Euros. Payments are processed in Euros, but we accept international cards.
Reselling
Yes, we have special pricing tiers for reseller purchases. Contact our sales team for details.
Please fill out our reseller application on our website or contact our partnerships department.
Yes, our reseller agreement outlines all terms and conditions. It will be provided during the application process.
We offer customization for bulk orders. Please discuss your requirements with our sales and design team or fill out the following form.
Yes, the minimum requirenment for reselling is 21.000 pcs. per year distributed over the whole year.
Order
Please contact our customer service immediately. We'll do our best to accommodate changes if the order hasn't been processed yet.
You can cancel your order within 12 hours or until 11 am. the next day. If it has already been shipped, you may return it once received but take costs for delivery and any damaged items.
We apologize for the inconvenience. Please reach out to our customer service with details, and we'll promptly address the issue.
During checkout and in the cart, there's an option to enter your discount code. If you face any issues, please contact us. Discount codes cannot be placed after you've made your order.
Bulk orders start from 4200+ and can be offered with special pricing and arrangements. For orders under 4200 pcs. you can find information about pricing on the products page.
Technical
For specific boxes measure and weight support for individual boxes and when stacked please find information within the product page.
Each box comes with user-friendly instructions. They're designed for easy assembly and stacking.
Avoid placing in direct sunlight or overly damp areas for prolonged periods. Do not place the boxes in rooms with high humidity or with temperatures over 35°C or under 10°C
While our boxes are sturdy, prolonged exposure to moisture may weaken the corrugated cardboard. It's best to keep them in dry conditions.
Ensure even weight distribution and avoid stacking beyond the recommended height. We recommend a height of 7 stacked up boxes. You can stack up to 10 boxes, we do not recommend higher stacking due to the inpracticality.
Sustainability
Our boxes are made from 90% sustainably sourced corrugated cardboard and 10% is new fibers to assure durability, which is both biodegradable and recyclable.
Absolutely. The boxes are 100% recyclable.
Yes, we are committed to responsible and ethical manufacturing and manufacturing is based in Germany. All our partners adhere to strict labor standards.
Corrugated cardboard is derived from renewable resources and is easily recyclable, reducing waste and environmental impact.
Our boxes have FSC® and PAP20 certification. Our commitment to sustainability is paramount in our operations. If you need the certifications, please contact us at [email protected]
